Please take note of the following!
Do not wash or dry carpets (rug, doormat, tapestry, etc.) shoes and textile which has pet hair (pet bed, pet toy, horse-cloth, fur coat etc.).
Violation of this is intentional damage, which envolves financial liability.
Frequently Asked Questions
Click on your current question and the answer will open!
Yes, it is open every day, even on public holidays.
Most of our stores never close, we are open 24 hours a day.
There is only one door that is always open.
You simply press the handle and go inside.
You don't need to bring your own detergent or rinse aid, our industrial chemicals are dispensed automatically according to the selected programme.
The detergent and rinse aid we provide is included in the price.
The detergent and rinse aid we provide is included in the price.
The use of colour cloths is allowed.
By debit card, with coins (5, 10, 20 HUF are not accepted),
and with banknotes (10.000, 20.000 banknotes are not accepted).
No need, the payment station always returns, but only with coin!
Put enough fabric in the washing machine so that you can still reach over the fabric into the drum with your forearm.
The contents of a large (16 kg) washing machine loaded in this way are dried by a large (25 kg) dryer. If you load the contents of several machines in a dryer or pack them from a large washing machine to a small dryer, the clothes will probably remain damp and wet.
No need, it's your decision. The washing machine cannot be opened during operation, but the dryer can.
At the end of the program, the washing machine door opens while the tumble dryer stops. If you do not return and someone wants to use the machines, they have the right to take the contents of the machine to the white containers in the shop.
You can avoid this by staying in the laundry by the time your machine finishes the program.
There is no staff, but customer service can be called if you have a problem.
There is usually a more routine user inside who can help.
You either did not close the door of the machine, you did not select a program, or the machine forgot it
(the factory setting for the washing machine is to forget the set program after 2 minutes, in which case you have to select it again) or you did not pay for the machine you loaded it into.
No need to panic, if the machine still does not turn on, call customer service! Press the "intercom" button next to the payment machine! No need to hold down.
Call customer service! This should be deleted.
It is not possible to modify the programme after payment, so it is important that the programme is selected before payment.
No, you just have to go into the store and you can wash and dry in the free machines.
The programs are 35-45 minutes long, the machines show how long till they finish the program.
Based on these, you can decide whether to wait for the program to end or come back later.
Before loading, spin the empty drum and check that there are no small pieces of clothing, tissues or other foreign material left inside.
Yes! We add a certified disinfectant to every wash programme, which does not damage textiles but kills bacteria. The disinfectant's effectiveness is constantly monitored by the authorities and only products that meet the requirements are certified.
You can request a company invoice through the pay machine. On the second screen, tap on I need an invoice, then on the next screen, enter the first 8 digits of your tax number. If you are requesting the invoice electronically, select Request an electronic invoice and then enter the email address to which you are requesting the invoice. In this case, the invoice will be automatically sent to the e-mail address you enter.
If you do not select the electronic bill me option, you will receive the bill in paper form at the bottom right of the vending machine, where the vending machine returns the change.
If, for example, due to an internet outage, you cannot request the invoice using the tax number option, or you need the invoice as an individual, you will need to go back to the second screen of the machine and select the Request receipt option. Once the payment has been made, the receipt must be photographed and sent to info@tapsz.hu and you must provide the details (both individual and company) of the person in whose name you are requesting the invoice. However, it is important to know that due to current tax rules, you have a maximum of 8 calendar days
from the date of washing or drying.
At Tapsz you can not wash and dry shoes,, carpets (rug, doormat, tapestry, etc.) and textile which has pet hair (pet bed, pet toy, horse-cloth, fur coat etc.).
IF SOMETING DOESN'T WORK THE WAY YOU THOUGHT SO, CALL CUSTOMER SERVICE. WE WILL HELP YOU!